This policy applies to purchases made on lifeoranew.us, operated by Lifeora New It covers returns for any reason (including change of mind / buyer’s remorse) as well as damaged, defective, or incorrect items.
RETURN WINDOW
You have 30 days from the delivery date to request a return. After 30 days, we cannot accept returns except where required by law.
ELIGIBILITY
To be eligible for a return, items must be:
- Unworn, unwashed, and in new resaleable condition
- Returned with original tags, stickers, and packaging when provided
- Accompanied by proof of purchase (order number / receipt)
Non-returnable (final sale): gift cards, personalized/custom items, and items marked Final Sale at checkout.
HOW TO START A RETURN
- Email [email protected] with your order number, items to return, and reason.
- Wait for our written approval and return instructions (do not ship before approval).
- Pack the item securely and ship it to the return address we provide.
- Keep your tracking number until the refund is completed.
Unauthorized returns sent without prior approval may be refused or delayed.
RETURN SHIPPING & FEES
- Change of mind / buyer’s remorse: Customer is responsible for return shipping. Original outbound shipping is non-refundable unless required by law.
- Damaged, defective, or wrong item (our error): We provide a prepaid return label or cover reasonable return shipping. You will not be charged a restocking fee.
- We do not charge a restocking fee on approved returns that meet eligibility requirements.
RETURN ADDRESS
Ship approved returns only to the address included in our email instructions. Our business address is:
Lifeora New
Attn: Returns
Des Plaines, IL 60000
United States
REFUNDS
- After we receive and inspect your return, we will email you whether the refund is approved.
- Approved refunds are issued to the original payment method within 5–10 business days of inspection.
- Your bank or card issuer may take additional time to post the credit.
- If a return is not approved (worn, missing parts, outside the window, etc.), we will notify you and may offer to ship the item back at your expense.
EXCHANGES
We do not process direct exchanges. To get a different size or style, place a new order and return the original item under this policy.
DAMAGED OR INCORRECT ORDERS
Please inspect your package on arrival. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery at [email protected] with your order number and photos. We will arrange a replacement or refund.
QUESTIONS
Email [email protected], call +1 (364) 205-1201, or see Contact Us (/contact-us/). Shipping timelines are described in our Shipping Policy (/shipping-policy/).